Research care journeys
Interviews with patients, clinicians and coordinators identified where uncertainty—not a lack of features—caused missed appointments and support calls.
- Research synthesis
- Validated product flow
- Production delivery plan
PULSE
Clinical insights platform designed as a focused, production-ready digital product for a modern operations team.
- Client
- PULSE Group
- Role
- Timeline
- Stack
- Category
- HEALTH · 2026
The challenge
Turning a fragmented operational workflow into one dependable product system.Patients were coordinating appointments, documents and follow-ups across disconnected channels. Clinicians needed a clearer workflow without adding another administrative burden.
The team aligned product, design and engineering around a measurable release plan, then validated the critical workflow before scaling the platform.
Our approach
01 / 04
The results
Performance. Measured in production.
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