Research care journeys
Interviews with patients, clinicians and coordinators identified where uncertainty—not a lack of features—caused missed appointments and support calls.
VITRA HEALTH
Service designFlutterFirebaseQuality assurance
The challenge
Building a simpler product without making the underlying work simplistic.Patients were coordinating appointments, documents and follow-ups across disconnected channels. Clinicians needed a clearer workflow without adding another administrative burden.
Our approach
01 / 04
The results
Performance. Measured in production.
Got an idea?
Let's build it